Open to opportunities

irene wambui

@irenewambui

Detail-oriented administrative and content professional with 7+ years delivering reliable operations and high-quality content.

Kenya

Message

What I'm looking for

I seek a role combining administrative coordination and content creation where I can improve processes, support clients, and grow in communications.

I am a versatile administrative and content professional with over seven years of cross-functional experience in front office operations, sales support, and digital content creation across Kenya and South Sudan. I have written over 1,000 articles, maintained a 98% approval rate on initial submissions, and improved content visibility by applying keyword optimization strategies.

I consistently streamline office processes and customer service workflows to improve efficiency—reducing document retrieval time by 40% and customer wait times while supporting sales and supply operations that cut stock discrepancies and logistical delays. I bring strong communication skills, MS Office and Google Workspace proficiency, and a commitment to reliability and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Freelance Article Writer

Current

Self-Employed

Jan 2017 - Present (8 years 10 months)

Researched and authored 1,000+ articles (500–2,000 words), delivering up to 15 client pieces weekly with a 98% first-submission approval rate and improving turnaround time by 25%. Applied keyword optimization to increase average article visibility by 40% and developed long-term content strategies with recurring clients.

Content Writing SEO Research Time Management Client Communication Editing CMS

Front Office Assistant

Isure Information Systems

Jan 2015 - Dec 2016 (1 year 11 months)

Managed reception operations and logged 2,000+ customer visits, reducing average wait time by 3 minutes and improving document retrieval time by 40% through reorganization of filing systems. Supported client account updates and appointment scheduling, increasing service efficiency by 15%.

Customer Service Scheduling Data Entry MS Office Record keeping

Sales and Supply Assistant

Eastern Equatorial Company

Jan 2012 - Dec 2014 (2 years 11 months)

Coordinated supply runs delivering goods worth $5,000+ monthly, reduced stock discrepancies by 20% and minimized logistical delays by 15% through route optimization. Supported sales with promotional materials and maintained sales logs to help achieve monthly targets.