Iqbal Chaerrul Wibisono

IW

Looking for a job

Iqbal Chaerrul Wibisono

@iqbalchaerrulwibison

Content Moderator at PT Transcosmos Indonesia, earned a 100% QM score and Best Nominee recognition at TikTok.

At PT Transcosmos Indonesia, I reviewed TikTok content for Trust & Safety, covering video, photo, audio, comments, and hashtags. I screened for policy violations including pornography, crime, SARA, and gore.

I reviewed 200–300 videos per day and up to 1,000 cases on high-volume queues while meeting AHT and QM targets. I was named Best Nominee in August 2022 and February 2025 with a 100% QM score.

At PT Transcosmos Indonesia, I also resolved Tokopedia user complaints through email and omnichannel support using Salesforce and internal tools. I earned Top 10 Best CSAT recognition and Best QM Score awards, while consistently meeting performance targets.

Earlier, I processed government aid recipient data at Dinas Sosial and built a fingerprint attendance system at PT Ampuh Perkasa Jaya. I hold a D3 in Computer Engineering and an EF SET English Certificate at C2 Proficient level.

Experience

Work history, roles, and key accomplishments

PI

Content Moderator, TikTok Project

PT Transcosmos Indonesia

Mar 2022 - Mar 2026 (4 years)

Moderated TikTok content for the Indonesian market in the Trust & Safety division, reviewing video, photo, audio, comment, and hashtag queues. Achieved KPI targets consistently and received Best Nominee recognition.

Content Moderation Trust and Safety Policy Reviews KPI Achievement AHT QM Score

PI

Customer Service Agent, Tokopedia Care Project

PT Transcosmos Indonesia

May 2019 - Oct 2021 (2 years 5 months)

Resolved user complaints via email and omnichannel using Salesforce, scaling productivity to up to 1,000 tickets per day. Ranked in Top 10 Best CSAT and won Best QM Score awards.

Customer Service Omni Channel Support Salesforce Complaint Handling CSAT QM Score Productivity AHT

DS

Operator Staff

Dinas Sosial

Jan 2018 - Dec 2018 (11 months)

Processed and verified data of government aid recipients to support fair distribution and accurate reporting.

Data Processing Data Verification

PJ

IT Staff

PT Ampuh Perkasa Jaya

Jan 2016 - Dec 2016 (11 months)

Built a fingerprint attendance system and maintained and troubleshot office IT equipment.

Biometric Attendance Systems IT troubleshooting System Maintenance

GM

Administration Staff

Gudang Garam Surya Madistrindo

Jan 2015 - Dec 2015 (11 months)

Entered sales data and managed outlet distribution records with accuracy.

Data Entry Records Management

Education

Degrees, certifications, and relevant coursework

PB

Politeknik Harapan Bersama

Diploma (D3), Computer Engineering

2012 - 2015

Grade: 3.18 / 4.00

Activities and societies: Member of the campus choir (UKM Paduan Suara)

Earned a Diploma (D3) in Computer Engineering with a GPA of 3.18 out of 4.00. Participated in the campus choir as a member of UKM Paduan Suara.

ES

EF SET

EF SET English Certificate, English

Grade: C2 Proficient

Earned an EF SET English Certificate at the C2 Proficient level.

Tech stack

Software and tools used professionally

Salesforce

MySQL

Slack

Python

Java

Microsoft Excel

Lark

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

Indonesia

Authorized to work in

Salary expectations

20000k-60000k IDR

Social media

Job categories

Content Moderator Customer Service

Skills

Content Moderation Trust and Safety Criteria Based Content Review Customer Service Complaint Handling Omni Channel Support Root Cause Analysis CSAT QA scoring AHT SLA Productivity Metrics Salesforce Task Crowdsourcing Slack

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