
Iosifia Ftouli
@iosifiaftouli
I create welcoming guest experiences across hospitality, live entertainment, retail, and immersive environments.
What I'm looking for
I've created welcoming, responsive guest experiences at The Melting Pot in Limassol, Imeros in Athens, and nightlife venues including Hadoken and six d.o.g.s. I handle reservations, admissions, POS transactions, guest lists, customer requests, crowd flow, and real-time problem-solving in busy environments.
My theatre, acting, film production, and writing background shapes how I communicate, perform, and read audiences. I've also hosted immersive escape-room experiences, acted in festival-screened independent films, and publish reflective essays on Medium.
Experience
Work history, roles, and key accomplishments
Hospitality & Guest Experience
The Melting Pot
Jan 2026 - Present (8 months)
Delivered front-of-house service and created a welcoming experience for local and international guests. Managed reservations, customer requests, POS transactions, and day-to-day service responsibilities.
Publish original essays and reflective writing centered on personal experience, relationships, identity, memory, grief, and human behavior.
Sales & Customer Experience Associate
FollowYourArt
Jan 2025 - Dec 2025 (11 months)
Provided personalized customer service in an independent art and design retail shop. Engaged with international visitors, managed POS transactions, stock, and visual merchandising.
Bar & Service / Guest Experience
Imeros
Jan 2023 - Dec 2025 (2 years 11 months)
Worked across bar and floor service in a high-volume late-night hospitality environment. Built rapport with a diverse customer base while managing POS transactions and operational issues in real time.
Guest Performer
Casting Call
Jan 2024 - Dec 2024 (11 months)
Guest appearance in the final scene, performing as an interviewer conducting an in-character interview with the director character.
Production Support
Meow
Jan 2024 - Dec 2024 (11 months)
Supported the director, cast, and production process with practical on-set requirements and coordination.
Nelly — Main Cast
Casting Call
Jan 2024 - Dec 2024 (11 months)
Performed the role of Nelly in a film-theatre production directed by Andreas Pavlou, combining live performance with cinematic elements.
Door Host / Guest Relations & Admissions
Athens Nightlife Venues
Jan 2023 - Dec 2024 (1 year 11 months)
Worked across venues including Hadoken and six d.o.g.s as a primary point of contact for guests. Managed guest lists, admissions, ticketing, payments, and crowd flow, coordinating with security and venue teams.
Barista & Bartender
Salt or Sugar
Jan 2022 - Dec 2023 (1 year 11 months)
Prepared and served coffee and bar beverages, providing customer service to local and international clientele. Managed orders, POS transactions, and front-of-house responsibilities.
Production Support
Oneiroi
Jan 2022 - Dec 2022 (11 months)
Supported the director, actors, and wider production process across practical production needs during filming.
Lead Actor
Pagota
Jan 2021 - Dec 2021 (11 months)
Lead role in an independent short film directed by Andreas Pavlou, selected for multiple international festivals and receiving an Honorable Mention at PIFF Paraná International Films Festival.
Barista & Customer Service
Clock Café
Jan 2020 - Dec 2021 (1 year 11 months)
Worked in coffee preparation, customer service, and everyday café operations, managing orders, payments, and customer requests.
Lead Actor
AOR B
Jan 2020 - Dec 2020 (11 months)
Lead role in an independent queer short film directed by Andreas Pavlou, with festival screenings including Queer Wave and Thessaloniki International G.L.A.D. Film Festival.
Game Master · Performer · Customer Experience
Enigma Escape Room
Jan 2018 - Dec 2020 (2 years 11 months)
Hosted and briefed groups, performed live character roles, and improvised according to player behavior. Monitored games in real time, delivered clues, and managed reservations and operational issues.
Education
Degrees, certifications, and relevant coursework
Evdokimos Educational Group
Continuing Education, Psychopathology
2025 - 2026
Year-long continuing education seminar focused on psychopathology.
Aristotle University of Thessaloniki
Bachelor of Arts, Theatre Studies
2016 - 2019
Studied Theatre and Performance, selected for the competitive Acting Specialization. Completed approximately three years of study before choosing a different professional direction.
7th Lyceum of Kato Polemidia
Apolytirion, General Education
Grade: 18.5/20
Completed secondary education with an Apolytirion diploma, achieving a final grade of 18.5/20 (Excellent).
Availability
Location
Authorized to work in
Website
iosifiaftouli.medium.comPortfolio
medium.com/@iosifiaftouliSalary expectations
Job categories
Skills
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