Ioane Khutsaidze

Spearheaded the end-to-end development and successful launch of a digital wallet concept within the Alshaya Group's Aura app, driving innovation in digital financial services. Expanded the Aura app's capabilities by integrating an embedded finance solution, projected to increase revenue by 50%.

Identified and designed a cost reduction scheme for Alshaya Group by integrating card issuer banks’ payment systems for direct transaction processing, projected to achieve 30% cost savings. Designed a Digital Wallet concept for Alshaya Group, incorporating merchant personalization features projected to increase Customer Satisfaction (CSAT) by 15%.

Managed a product portfolio of 5 digital channels (Payments, BNPL, Self-service terminals, Wallet & Billing), achieving annual 30%+ transaction growth and exceeding KPIs by 10%. Mentored Associate Product Owners, providing guidance and coaching in customer-focused product development, stakeholder management, and continuous feedback loops.

Recognized as Product Owner of the Year for outstanding customer care, enhancing CSAT by 6% and reaching 83%. Redesigned ATM interface, reducing average transaction time by 40% through the implementation of user-centric flows.

Contributed to the bank's agile transformation by engaging in a McKinsey & Co. pilot project, establishing a foundation for the company's full agile transformation. Customized a digital lending offering system, resulting in a +60% increase in offloading from branch visitors.

Boosted the digital retail lending portfolio by 150% through the launch of a new end-to-end digital lending platform. Created an eco-friendly solution for self-service terminals, reducing receipt printing by 60% with a digital receipt feature.

Completed a Master of Business Administration program. Focused on advanced business principles and management strategies.

Obtained a Bachelor's degree in Industrial Engineering & Technology. Gained expertise in optimizing industrial processes and systems.

Completed the Professional Scrum Product Owner I certification, focusing on foundational Scrum principles and product ownership. Gained expertise in managing product backlogs, stakeholder communication, and delivering value.

Achieved the Professional Scrum Product Owner II certification, demonstrating advanced understanding and application of Scrum product ownership. Developed skills in complex product strategy, advanced backlog management, and scaling product value.

Participated in the Agile Delivery Mode program, focusing on agile methodologies and their application in project delivery. Gained insights into efficient and flexible project management practices.

Completed a comprehensive Product Management course, covering key aspects of product lifecycle, strategy, and development. Acquired practical skills in market analysis, product roadmapping, and launch strategies.