Open to opportunities

India Nichele

@indianichele

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Dedicated customer service representative with military avionics experience.

United States

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What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated professional with a diverse background in customer service and technical support, honed through my experience in the United States Navy and various customer-facing roles. My journey began as an Airman, where I developed strong problem-solving skills while troubleshooting onboard aircraft systems and ensuring operational efficiency. This technical foundation has equipped me with a unique perspective on customer needs and service delivery.

Transitioning into civilian roles, I have excelled as a bartender and server, where my ability to engage with customers and manage high-pressure situations has been key to my success. Most recently, as a Customer Service Representative at Alorica, I have effectively managed large volumes of inbound calls, identifying customer needs and providing tailored solutions. My commitment to building sustainable relationships and exceeding targets has consistently contributed to team success.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alorica

Feb 2022 - Present (3 years 11 months)

Managed large amounts of inbound calls in a timely manner, identifying customer needs, clarifying information, researching issues, and providing solutions. Built sustainable relationships and engaged customers by taking the extra mile, keeping records of all conversations in the call center database in a comprehensible way, and meeting personal/team qualitative and quantitative targets.

Customer Service Inbound Problem Solving CRM Software Communication

Classroom Assistant

Primrose School of La Vista

Nov 2021 - Present (4 years 2 months)

Assisted children with personal hygiene and served meals. Engaged children in educational activities and maintained their activity area, observing a schedule and continuity of children’s daily habits to ensure a healthy, safe environment.

Childcare Hygiene Assistance Meal Service

Bartender/Server

Timothy Dean Restaurant

Mar 2020 - Present (5 years 10 months)

Welcomed customers, responded to inquiries, and located items. Stocked bar, kitchen, and condiments, and operated Toast POS and cash register to collect payments, ensuring accurate prices and quantities.

Customer Service Inventory Management

Avionics Technician

United States Navy

Jun 2016 - Present (9 years 7 months)

Troubleshot and maintained onboard aircraft computer systems. Updated and installed cryptographic information, and tested and repaired Forward-Looking InfraRed cameras.

Troubleshooting Systems Cryptography FLIR Systems

Line Maintenance Airman

United States Navy

Sep 2015 - Present (10 years 4 months)

Launched and recovered aircraft, fueled and serviced aircraft. Liaised with aircraft pilots to ensure system functionality.

Aircraft Launch Aircraft Recovery

Ship Snack Bar (Detail) Airman

United States Navy

Jul 2014 - Present (11 years 6 months)

Welcomed customers, responded to inquiries, and located items. Operated scanner and cash register, collected payments, and ensured accurate prices and quantities while tracking and ordering inventory.

Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

Anne Arundel Community College

Associate of Arts, General Studies

Currently pursuing an Associate of Arts in General Studies. This program is providing a broad foundation in various academic disciplines.

Training for Intervention Procedures (TIPS) Online Training Course

Training Course Completed, Intervention Procedures

Completed a training course focused on intervention procedures. This online course provided essential skills for effective intervention strategies.

Maryland Bartending School

Training Course Completed, Bartending

Completed a comprehensive bartending training course. This program equipped me with the necessary skills for professional bartending.

Tidewater Community College

No Degree Received, General Studies

Undertook studies in General Studies, gaining foundational knowledge across various subjects. Although no degree was received, the coursework provided valuable academic exposure.

Avionics Systems in F/A-18C/D C School

Military On-the-job Training Completed, Avionics Systems

Completed specialized military on-the-job training in Avionics Systems for F/A-18C/D aircraft. This training provided practical experience in maintaining complex avionics systems.