Steven Roberts

Inspected and chemically cleaned aircraft parts, utilizing bead blasting and super flushing techniques to remove debris and contaminants. Prepared parts for inspection by shelving them on roller carts, ensuring readiness for designated inspection areas.

Provided comprehensive support to agents, including enrollment eligibility verification and up-to-date information on medical providers and insurance benefits. Assisted with pre-enrollment support, commission statement understanding, and technical support for enrollment applications.

Assisted merchants with various account-related requests and provided technical support for their platforms. Performed data entry for customer information, resolved complaints, and offered policy and service information with a professional attitude.

Managed client records and performed data entry for customer information, including setting up client appointments. Provided policy and service information, while resolving customer inquiries and complaints with a professional demeanor.

Developed and implemented storage and space utilization plans, coordinating incoming and outgoing shipments. Tracked material movements with scanners and production sheets, while also alerting the purchasing team of shortages or damaged goods.

Planned and executed repairs and maintenance on VAV's and electrical equipment, ensuring customer satisfaction through proper installation and functionality. Utilized measuring instruments for part inspection and implemented cost-cutting measures through system troubleshooting.

Tracked and submitted employee timesheets for payroll processing, and coordinated troubleshooting and updates for office systems. Directed customer communication and managed document processes to ensure accuracy and compliance with company policies.

Performed scheduled and unscheduled maintenance on aircraft parts, including engine and landing gear removal and lubrication. Executed corrosion control and inspection duties, meticulously recording all maintenance in aircraft logbooks.

Completed high school education, gaining foundational knowledge across various subjects.