Looking for a job

India Brooks

@indiabrooks

Message

I coordinate client, resident, and customer experiences through organized administrative and engagement support.

United States

Message

What I'm looking for

I'm looking for a people-centered role where I can use my administrative, communication, coordination, and client-support experience to help maintain an organized, welcoming environment.

I've supported counseling clients, memory care residents, children receiving ABA therapy, and retail customers through organized, people-centered service. At Bell Counseling Services, I managed front-office communications, scheduling, confidential records, paperwork, and client inquiries.

I've also planned meaningful activities for memory care residents, implemented behavior plans for children with autism, and led retail operations, inventory, markdowns, and teams. I bring experience in customer service, administrative coordination, documentation, caregiving support, and clear professional communication.

Experience

Work history, roles, and key accomplishments

Current

Life Engagement Coordinator

Current

Oxford Glen Memory Care

Dec 2025 - Present (10 months)

Planned and facilitated recreational activities for residents with dementia and Alzheimer's, and provided support during meal service. Utilized redirection techniques to manage behaviors and provided emotional support tailored to residents' needs.

Activity Planning Dementia Care Alzheimer'S Care Redirection Techniques Emotional Support Meal Assistance Team Supervision Memory Care

Administrative Assistant/Intern

Bell Counseling Services

Mar 2026 - Jun 2026 (3 months)

Managed front office operations including phone communications, appointment scheduling, and client reception. Maintained confidential client records and provided administrative support to counseling staff.

Phone Communication Appointment Scheduling Client Reception Record keeping Filing Document Organization Administrative Support Calendar Coordination

Registered Behavior Therapist

Action Behavior Center

Oct 2025 - Dec 2025 (2 months)

Implemented individualized ABA therapy and behavior intervention plans for children with autism spectrum disorder. Collected behavioral data and collaborated with BCBAs and caregivers to ensure consistent treatment implementation.

ABA Therapy Behavior Intervention Play Therapy Autism Spectrum Disorder Data Collection Toileting Hygiene Assistance Collaboration

Engagement Coordinator/Markdown Lead

HomeGoods

Sep 2022 - Jul 2025 (2 years 10 months)

Coordinated daily retail operations, created product displays, and delivered customer service. Led markdown operations, managed multiple departments, and facilitated team meetings to achieve operational goals.

Retail Operations Merchandising Customer Service Markdown Management Inventory Management Team Leadership Conflict Resolution Department Management

Leasing Expert

The Genesis Apartments Lafayette

Feb 2023 - May 2023 (3 months)

Delivered customer service and guided prospective residents through the leasing process. Conducted apartment tours and performed move-in and move-out inspections.

Customer Service Leasing Process Apartment Tours Move In Move Out Property Standards Teamwork

Assistant Manager

Buttermilk Sky Pie Lafayette

May 2021 - Sep 2022 (1 year 4 months)

Supported daily store operations, prepared and decorated pies and cookies, and oversaw inventory control. Trained and mentored new employees and assisted with cash handling and opening/closing procedures.

Customer Service Food Safety Inventory Control stock replenishment Cash Handling Corporate Trainer Mentorship Opening Closing Procedures

Office Clerk Intern

Acadiana High School

May 2019 - Jun 2019 (1 month)

Provided administrative support by answering multi-line phone calls and processing financial transactions. Assisted students with documentation and maintained accurate filing systems.

Phone Support Financial Transactions Record keeping Filing Documentation Preparation bookkeeping support