Open to opportunities

Imran Khan

@imrankhan18

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Business manager specializing in healthcare RCM, automation, and data analysis.

India

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What I'm looking for

I seek a role where I can lead cross-functional teams to automate and optimize US healthcare RCM processes, drive data-informed decisions, and work collaboratively with stakeholders for measurable business impact.

I am a results-driven business manager with deep experience in US healthcare revenue cycle management, process automation using Automation Anywhere, and data analysis using SQL and Power BI. I have led cross-functional teams, collaborated with clients and tech partners, and driven process improvements that reduce claim hits and improve customer experience.

Throughout my career I have performed requirement gathering, gap and root-cause analysis, UAT coordination, and documentation for implementations spanning integration projects and product enhancements. I've worked hands-on with stakeholders, QA, developers, and operations to design solutions, create process and data flow diagrams, and ensure smooth deployments and post-production support.

I prioritize clear stakeholder communication and measurable outcomes — building reports and dashboards to track product performance, conducting backlog grooming and daily standups, and aligning business goals across IT, legal, and finance to deliver scalable, customer-centric solutions.

Experience

Work history, roles, and key accomplishments

Current

Business Manager

Current

HCL Technologies Ltd

May 2022 - Present (3 years 5 months)

Collaborate with client leadership and cross-functional teams to gather requirements and drive process automation using Automation Anywhere, improving claims handling and product scalability; manage projects, stakeholder communications, and reporting to senior leadership.

Requirement gathering SQL Power BI Stakeholder Management Project Management UAT ServiceNow Data Analysis

Functional Implementation Analyst

Inventurus Knowledge Solutions

Sep 2021 - Apr 2022 (7 months)

Captured stakeholder requirements, maintained traceability, performed QA/UAT and SQL-based data analysis, and supported API integration between in-house tool Optimix and ECS to deliver product enhancements.

Requirement gathering UAT QA Testing SQL API Integration Gap Analysis Documentation

Process Analyst

Hexaware BPS

Apr 2019 - Aug 2021 (2 years 4 months)

Worked with operations SMEs and developers to document process and data flows for automation, mentored automation teams on claim edits/warnings, supported post-deployment production and led UAT and stakeholder demos.

Automation)UAT Mentoring Root Cause Analysis Stakeholder Demos Automation

SME / Transaction Processing Analyst

Accenture Solutions Pvt Ltd

Dec 2015 - Dec 2017 (2 years)

Produced daily/monthly error reports, performed root-cause analysis, collaborated with development and dashboard teams to improve process verbiage, and mentored new joiners while leading daily standups.

Root Cause Analysis Reporting Process Improvement Mentoring PowerPoint

RCM Executive

EClinicalWorks

Apr 2014 - Dec 2015 (1 year 8 months)

Worked in revenue cycle management activities supporting clinical software customers, handling transaction processing and client interactions to maintain billing workflows.

US Healthcare RCM Data Analysis Customer Experience

Senior Associate

Wipro

Feb 2008 - Oct 2013 (5 years 8 months)

Served as Senior Associate performing operational and transaction processing tasks within healthcare RCM, supporting team activities and process execution.

Data Entry client support