Open to opportunities

Imani Severin

@imaniseverin

Message

I am a customer-focused Associate Customer Success Manager with 5+ years in client-facing roles.

United States

Message

What I'm looking for

I seek a customer success role focused on client outcomes, relationship-building, and clear onboarding processes within a collaborative, growth-oriented team (remote-friendly).

I am an enthusiastic, proactive educator and customer success professional with 5+ years in customer-facing roles, applying strong communication, problem-solving, and relationship-building skills. I’ve managed scheduling, billing, and progress tracking for 20+ clients and achieved around 90% retention through tailored solutions and effective onboarding.

I excel at customer experience optimization, data organization, and technical troubleshooting using tools like Google Workspace and Microsoft Office, and I am comfortable working independently or remotely. I’m excited to bring a client-centered, results-driven approach to a customer success role where I can help clients achieve outcomes and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Private Voice and Piano Instructor

Current

The Musicians Learning Center

Dec 2024 - Present (10 months)

Manage scheduling, billing, and communication for a client base of 20+ students while tracking financial records and delivering tailored instruction that improves student performance and retention.

Client Relationship Management Scheduling Billing Curriculum Development Google Workspace Microsoft Office

Private Voice Instructor

Lakewood Music Academy

Apr 2023 - Oct 2024 (1 year 6 months)

Built and maintained long-term relationships, achieving around a 90% student retention rate, and advised students on college applications and auditions to increase their success in high-stakes auditions.

Student Advisement Retention Strategy Curriculum Design Audition Coaching Scheduling Communication Material Planning

Private Voice and Piano Instructor

Gulf Breeze School of Music

Jun 2021 - Jun 2022 (1 year)

Delivered personalized lessons remotely via Zoom, adapting lesson plans and technology to maintain student engagement and progress while managing clear communication with students and parents.