imane elboukaoui

As a dedicated Environmental Engineer and Technical Support Specialist, I bring a strong academic foundation and hands-on experience in solving complex technical issues. My master's degree in Environmental Engineering from Kaunas University of Technology, where I earned a Talent Scholarship for academic excellence, has equipped me with a deep understanding of sustainable practices and innovative solutions.

Professionally, I have excelled as a Technical Support Specialist at Revel Systems, diagnosing and resolving hardware, software, and networking issues for enterprise clients. My ability to maintain a 90%+ customer satisfaction score underscores my commitment to delivering efficient and effective technical support. Additionally, my research internship at Abo Akademi University, focusing on CO2 sequestration, highlights my passion for environmental sustainability and cutting-edge research.

I am proficient in a range of technical skills, including Aspen Hysys, MATLAB, and AutoCAD, and I am fluent in multiple languages, including English, French, Arabic, and intermediate Spanish. My diverse background and skills enable me to approach challenges with a unique perspective, driving towards sustainable and innovative solutions.