Open to opportunities

Ardit Etemi

@arditetemi

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Freelance graphic designer specializing in branding, logo design, and multimedia for startups and online shops.

Albania

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What I'm looking for

I’m looking to grow in a role where I can own branding and multimedia design while also supporting web and customer-facing workflows. I want a team that values quality visuals, clear communication, and continuous improvement.

I’m a freelance graphic designer focused on branding and logo design for startups, with hands-on experience in social media management and photography. Since June 2012, I’ve supported different companies by creating visuals for ticket counters and other brand-facing needs, keeping projects practical and startup-friendly.

In recent roles, I’ve combined design with production and support work—handling customer support tickets, managing international B2B workflows, and working on product photos and website layouts for a German online shop. I’m also building my technical side through a beginner web development course, while staying confident across modern creative tools and web fundamentals.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Indeca Business GmbH

Jul 2023 - Present (2 years 11 months)

Handled tickets for international B2B partners of a German post, including lost package investigations, refunds, and package research. Supported package tracking workflows and worked with HTML/CSS/JavaScript during case handling.

Customer Support Ticketing B2B Support Refund Workflows HTML CSS JavaScript

Current

Freelance Graphic Designer

Current

Freelance

Jun 2012 - Present (14 years)

Designed logos and branding materials for startups, including ticket-counter graphics, and produced multimedia assets for clients. Managed social media content and photography using Adobe Illustrator and Adobe After Effects.

Logo Design Branding Ticket Counter Design Social Media Management Photography Adobe Illustrator Adobe After Effects CRM Systems Multimedia Design

Graphic Designer

WKS Team

Sep 2022 - Jun 2023 (9 months)

Provided IT support including PC formatting and PC assembly while also designing product photos for website layout. Created website-ready visuals for a German online shop, including e-commerce product photo preparation.

Graphic Design Product Photography PC Formatting PC Assembly

Customer Support & Market Research

Baruti GmbH

May 2019 - Sep 2022 (3 years 4 months)

Assisted clients with round-trip bookings and provided customer support for changes, amendments, and cancellations. Handled feedback and complaints while researching customer needs and travel conditions using advanced German and fluent English.

Customer Support Flight Change Processing Complaint Handling Market Research