Open to opportunities

Mahmoud Jamal

@mahmoudjamal

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Mass Tort Intake Specialist and Sales Leader with proven results.

Egypt

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What I'm looking for

I seek a role in a growth-oriented organization that values compliance and team development.

I am a dedicated Mass Tort Intake Specialist with over 4 years of experience in high-volume legal intake and client acquisition. My expertise lies in combining outbound sales with comprehensive campaign leadership, consistently recognized as a top performer by closing 3–5 retainers daily while managing over 500 calls. I thrive in fast-paced, compliance-driven environments, ensuring that every interaction adheres to legal standards and enhances the client experience.

Throughout my career, I have been trusted by executive leadership as a key team player and mentor. I have successfully trained and coached over 20 agents, led end-to-end campaign launches, and ensured strict adherence to compliance and ethical standards. My proficiency in Salesforce, Clio, and CRM workflow optimization allows me to design scalable and efficient intake operations that deliver measurable results. I am eager to leverage my legal intake expertise within a growth-oriented organization that values compliance, team development, and results-driven performance.

Experience

Work history, roles, and key accomplishments

Intake Advocate

Tort Experts LLC

Mar 2025 - Apr 2025 (1 month)

Selected for the Intake Advocate position after completing a competitive multi-stage interview process, including assessments and interviews with leadership. Offered and signed a contract to begin on April 7, 2025, to handle high-volume mass tort client screenings, assess case eligibility, and ensure compliance before legal submission.

Compliance Interviewing

Mass Tort Intake Specialist

Thrive Way Outsourcing Inc.

Feb 2024 - Apr 2025 (1 year 2 months)

Handled 100
150 daily inbound/outbound calls while maintaining over 90% QA scores, ensuring efficient claimant screening and case progression. Closed 3
5 retainers daily by leveraging persuasive intake scripts and objection handling, consistently ranking as a top performer.

Salesforce Excel HIPAA)Objection Handling Training Quality Control Campaign Management

MCA Agent

First National Merchant Funding LLC

Oct 2023 - Feb 2024 (4 months)

Made 300
400 cold calls daily to small business owners, pitching customized funding solutions based on revenue profiles and industry needs. Consistently closed 1+ funded deal per day by converting 2
3 qualified leads, contributing to daily revenue targets.

Cold Calling Consultative Selling Lead Management Cash Flow Analysis Loan Approval

Sales Rep - Car Warranties

ATT

Jan 2023 - Oct 2023 (9 months)

Placed 500+ outbound calls daily to pitch extended warranty products, initiating high-engagement conversations with auto owners. Closed 3
4 extended warranty deals daily, regularly surpassing individual targets and contributing to team’s revenue goals.

Outbound Sales Cold Calling Objection Handling Sales Targets Customer Engagement Compliance Sales Performance

Mass Tort Cold Caller & Multi-Industry Sales Rep

Norma Global Solutions

Apr 2021 - Oct 2022 (1 year 6 months)

Generated mass tort leads for high-profile cases (Camp Lejeune, Roundup, AFFF) through high-volume cold calling and targeted scripts. Placed 500+ cold calls daily to pre-qualify potential claimants using legal screening criteria, increasing case quality and conversion.

Cold Calling Lead Generation Team Leadership Training Quality Assurance

Education

Degrees, certifications, and relevant coursework

Fayoum University

Bachelor of Science in Nursing, Nursing

Completed a comprehensive Bachelor of Science in Nursing program. Gained foundational knowledge and practical skills in various aspects of nursing and healthcare.