Open to opportunities

Ikeasykay Ikeoluwa

@ikeasykayikeoluwa

Message

I resolve high-volume customer issues across chat, email, and phone.

Nigeria

Message

What I'm looking for

I'm looking for a fast-paced remote customer support role where I can resolve complex customer issues across time zones, strengthen knowledge resources, collaborate with distributed teams, and contribute feedback that improves service and products.

At Cariera Training Hub, I manage 70+ client inquiries daily across live chat and email while maintaining a 95% customer satisfaction rate.

I write and maintain FAQ and knowledge-base content that improved first-contact resolution by 30%, and I analyze recurring feedback to inform service and product improvements. I coordinate with distributed teams across time zones using Slack, Trello, and Zoom to keep handovers seamless.

Previously at BKL Outsourcing Limited, I handled 30+ concurrent customer interactions daily in Zoho CRM, consistently responding in under 60 seconds and sustaining a 95% CSAT score. I independently resolved escalated complaints while meeting remote performance KPIs.

My background also includes customer service, telesales support, CRM record management, recruitment administration, and HR documentation. With an MA in English Language, I bring precise, professional written communication to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Remote Chat & Email Support Specialist

Current

Cariera Training Hub

Jan 2023 - Present (3 years 7 months)

Managed 70+ client inquiries daily across live chat and email, achieving a 95% customer satisfaction rate. Authored FAQ and knowledge base content that improved first-contact resolution by 30% and coordinated with distributed teams via Slack, Trello, and Zoom.