Ijara Chisom Juliet
@ijarachisomjuliet
I improve customer financial experiences through account onboarding, transaction monitoring, and fast issue resolution.
NigeriaWhat I'm looking for
I've supported customers at How To Grow Savings and Loan Multipurpose Co-operative Society in Obosi, handling payments, billing inquiries, transfers, and complex account concerns.
I manage account opening, documentation, profile setup, transaction monitoring, and customer records while safeguarding data integrity and escalating suspicious activity. I focus on resolving complaints quickly, improving response times, and contributing to customer satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Customer Experience Officer
How To Grow Savings and Loan Multipurpose Co-operative Socie
Jan 2023 - Jan 2026 (3 years)
Managed diverse customer financial interactions, including complex payments and billing inquiries. Maintained meticulous customer account records and monitored high-volume transactions to resolve discrepancies promptly.
Customer Service & Relationship Officer
How To Grow Savings and Loan Multipurpose Co-operative Socie
Jan 2023 - Dec 2023 (11 months)
Facilitated customer onboarding by managing account opening, documentation, and profile setups. Resolved customer complaints and monitored accounts for fraudulent activities to ensure data integrity and compliance.
Education
Degrees, certifications, and relevant coursework
Ijara hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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