Elo Kpokpogri
@elokpokpogri
I improve customer operations through quality assurance, onboarding, audits, documentation, and high-volume client support.
NigeriaWhat I'm looking for
I've supported customer operations at Rapid Vigil Security Company, Fairmoney Microfinance Bank, and Lendigo Nigeria, improving documentation, onboarding 40+ assets in one month, coordinating audits across five stores, and managing B2B client communications and invoices.
At Fairmoney, I maintained a 90% average monthly QA score while handling 150+ daily customer calls and negotiating repayment arrangements with approximately 70% of contacted customers. I bring hands-on experience in SOPs, KYC, compliance documentation, CRM case management, QuickBooks, quality audits, and team enablement.
Experience
Work history, roles, and key accomplishments
Customer Support & Operations Associate
Rapid Vigil Security Company
Jan 2023 - Present (3 years 8 months)
Contributed to internal process improvements enhancing documentation accuracy and operational efficiency. Coordinated onboarding of 40+ assets, managed monthly stock audits across 5 locations, and generated 100+ SKUs.
Loan Collection Specialist
Fairmoney Microfinance Bank
Jan 2022 - Jan 2023 (1 year)
Maintained a 90% average QA score and managed 150+ daily calls, resolving disputes and negotiating repayment plans with a 70% success rate. Documented interactions in CRM and assisted with digital platform navigation.
Tele Collections Officer
Lendigo Nigeria
Jan 2021 - Jan 2022 (1 year)
Consistently achieved collection and retention targets, retaining 50% of delinquent customers through education and customized repayment plans. Maintained structured logs of interactions and settlements.
Customer Due Diligence Officer
NEM Insurance Plc
Jan 2017 - Jan 2018 (1 year)
Contributed to an 80% onboarding compliance conversion rate by guiding clients through KYC and NAICOM protocols. Performed end-to-end KYC validation and maintained organized client records.
Education
Degrees, certifications, and relevant coursework
Gateway ICT Polytechnic Saapade
Higher National Diploma, Computer Science
2017 - 2019
Pursued a Higher National Diploma, focusing on practical and theoretical knowledge in the field of study.
The Polytechnic, Ibadan
Ordinary National Diploma, Computer Science
Completed an Ordinary National Diploma, building foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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