Open to opportunities

Igor Danilovic

@igordanilovic

I support and automate multi-client IT infrastructure, improving SLA delivery, change governance, and endpoint operations.

Serbia

Message

What I'm looking for

I'm looking to own and improve IT operations across infrastructure, endpoints, cloud platforms, automation, incident response, and well-documented change processes.

At Portfolio BI, I coordinate ticketing operations across 40+ UK and US client environments, manage P1/P2 incident escalation and RCA, and administer Windows, Microsoft 365, Intune, Active Directory, and software licensing. I've reduced client incident rates by 25% through structured change governance and proactive monitoring.

Previously at Netcare and Combo Solutions, I managed branch infrastructure, networks, endpoint lifecycle, user onboarding, and helpdesk support. I also migrated a 20-year-old SQL Server environment to Linux MySQL with zero unplanned downtime, delivering rollback documentation, runbooks, and knowledge transfer for ongoing support.

Experience

Work history, roles, and key accomplishments

Current

Cloud Operations Engineer

Current

Portfolio BI

Jan 2025 - Present (1 year 8 months)

Coordinate and govern ticketing operations across 40+ UK and US client environments, ensuring full traceability, timely resolution, and strict SLA compliance. Manage change request procedures and documentation, reducing client incident rate by 25% through structured change governance and proactive monitoring.