Ifthekhar Ahmed
@ifthekharahmed
Senior ServiceNow Architect specializing in CMDB ownership, ITOM/Discovery, and production-critical ITSM process optimization.
DenmarkWhat I'm looking for
I’m a Senior ServiceNow Architect with 14+ years of hands-on ServiceNow experience and 23+ years in IT and operations-focused environments. I specialize in ServiceNow CMDB ownership, ITOM/Discovery, and Incident, Problem, Change, and Request Management in production-critical settings.
I’ve led the design and governance of CMDB data models—CI classes, CI relationships, reconciliation and data quality frameworks—and aligned services to CSDM 5.0 for strong traceability. I also automate operational processes, establish ITOM governance and standards, and build CMDB health dashboards for completeness, correctness, and compliance.
Across global enterprises and operations teams, I bridge IT-style service models with platform best practices and security/governance principles. From solution design and integrations using Scripted REST APIs to ITIL process optimization and agile delivery (including SAFe), my focus is helping organizations reduce operational risk, improve service delivery, and continuously modernize with ServiceNow.
Experience
Work history, roles, and key accomplishments
Designed and architected ServiceNow enterprise CMDB across architecture layers, including ITOM/Discovery and MID Server onboarding from on-prem and restricted networks. Led CMDB health governance (completeness, correctness, compliance), built a CSDM-aligned target-state data model, and governed Scripted REST API integrations.
Implemented ServiceNow ITSM (on-prem) and led CMDB strategy including CI class/relationship design, reconciliation rules, and CSDM-aligned target-state architecture. Improved infrastructure/service operations by onboarding Discovery/MID Server data and established governance and continual service improvement; achieved 40% reduction in critical events and 15% application maintenance cost reduction.
Executed ITIL-based service management processes across the service lifecycle, identifying improvement areas and driving continual process optimization. Tracked key metrics, supported SLAs/service performance, and contributed to meeting project schedules/budget/quality while growing the contract base.
Designed and configured ServiceNow ITSM processes (Incident, Problem, Change, Request) for an on-prem, operations-critical environment. Co-led ServiceNow CMDB strategy and CI relationship/reconciliation design with CSDM alignment, supported ITOM/Discovery onboarding, and performed platform administration and governance.
Owned ServiceNow CMDB health and target-state architecture, leading CI class design, relationship modeling, identification/reconciliation rules, and ongoing data quality improvements aligned to CSDM. Worked with ITOM/Discovery and MID Servers to onboard infrastructure/application data and supported UAT and regression testing.
Education
Degrees, certifications, and relevant coursework
Karnataka State Open University (KSOU)
Post Graduate Diploma in Marketing (PGDMM), Marketing
1999 -
Completed a Post Graduate Diploma in Marketing (PGDMM) in 1999.
Visvesvaraya Technological University (VTU)
Master of Computer Applications (MCA), Computer Applications
1998 - 2002
Completed a Master of Computer Applications (MCA) at VTU from 1998 to 2002.
University of Mysore
Bachelor of Computer Science (B.Sc.), Computer Science
1998 -
Completed a Bachelor of Computer Science (B.Sc.) starting in 1998.
Availability
Location
DenmarkAuthorized to work in
Job categories
Skills
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