Ifeanyi Opara
@ifeanyiopara
Skilled Customer Service Representative and Data Analytics Professional.
What I'm looking for
I am a dedicated Customer Service Representative and Data Analytics Professional with a strong background in managing customer interactions and driving satisfaction. My expertise lies in data entry, manipulation, visualization, and statistical analysis. I am committed to translating data-driven findings into actionable business recommendations, utilizing tools like Excel, SQL, and Power BI to enhance operational efficiency and decision-making.
In my recent role as a Data Analyst Intern at Utiva Technology, I collaborated with business analysts and stakeholders to gather and analyze customer data, identifying trends and insights that informed marketing strategies. Additionally, I oversaw the paint production department at Obaking Concepts Company, where I managed production processes and ensured high-quality standards while addressing customer inquiries and complaints effectively.
My passion for data science and sustainable business practices drives my continuous learning and professional development. I am eager to contribute to a data-driven environment that values innovation and strategic decision-making.
Experience
Work history, roles, and key accomplishments
Director Paint Production
Obaking Concepts Company
Oct 2022 - Present (3 years 8 months)
Oversaw large-scale production of high-quality paints, ensuring product consistency and quality control. Managed production processes and led a team, while also addressing customer inquiries and improving service standards.
Data Analyst Intern
Utiva Technology
Sep 2023 - Jan 2024 (4 months)
Collaborated with business analysts to gather and analyze customer data, identifying trends and insights. Assisted in developing data-driven recommendations to optimize marketing campaigns and improve customer retention using Excel and SQL.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Science, Computer Science
2017 - 2021
Completed a Bachelor of Science in Computer Science, focusing on the principles of computing, programming, and data management. Developed skills in data analysis, software development, and problem-solving.
Availability
Location
Authorized to work in
Job categories
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