Open to opportunities

Iddi Swaleh

@iddiswaleh

Message

Customer-focused sales and support professional delivering excellent customer service.

Kenya

Message

What I'm looking for

I’m looking for a Customer Service role where I can use my communication, problem-solving, and sales experience to deliver excellent support, resolve concerns quickly, and help customers feel valued while contributing to team success.

I’m a dedicated, customer-focused professional with hands-on experience assisting customers and guiding them to suitable GOtv packages. I provide clear information on subscriptions, pricing, and promotions, and I handle inquiries and concerns professionally to protect customer satisfaction and retention.

I’m confident in complaint resolution, active listening, and empathy, and I support activations and basic troubleshooting while representing the company professionally. With strong time management, teamwork, adaptability, and computer literacy in MS Word, Excel, internet, and email, I’m ready to deliver reliable support with minimal supervision.

Experience

Work history, roles, and key accomplishments

Customer Sales Assistant

GOtv Kenya

Assisted customers in selecting suitable GOtv packages, explaining subscriptions, pricing, and promotions. Managed customer inquiries and concerns, supported activations and basic troubleshooting, and maintained positive relationships to encourage retention.

Sales Support Upselling Complaint Resolution Troubleshooting Verbal Communication MS Word Excel Time Management