Idara Udofia
@idaraudofia
Dedicated administrative professional with strong customer service skills.
What I'm looking for
I am a dedicated and proactive administrative professional with proven experience in customer-facing roles across various industries. My strong communication, critical thinking, and problem-solving skills have been instrumental in maintaining customer satisfaction and contributing positively to team success and business goals.
Throughout my career, I have held various positions, including Administrative Assistant and Sales Supervisor, where I managed daily operations, resolved customer complaints, and supported management teams. My ability to handle front-desk operations and assist in planning events has enhanced customer experiences and ensured smooth daily operations.
With a solid foundation in administrative support and a B.Sc. in Microbiology, I am detail-oriented and committed to delivering exceptional service. I thrive in dynamic environments and am eager to leverage my skills to contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Lions' Den Sport Bar & Lounge
Jun 2024 - May 2025 (11 months)
Handled front-desk operations and customer inquiries, ensuring smooth daily operations. Maintained accurate records and supported the management team with administrative tasks. Assisted in planning events and promotions to enhance customer experience.
Sales Supervisor
Fresh Baked Confectioneries & Supermarket
Jun 2023 - May 2024 (11 months)
Oversaw customer service operations and ensured excellent service delivery. Managed inventory, organized displays, and supervised a team of junior staff. Resolved customer complaints and ensured satisfaction with products and services.
Sales/Customer Service Representative
Trax Technical Company
Feb 2022 - May 2023 (1 year 3 months)
Provided product information and support to customers, increasing satisfaction and retention. Managed daily sales transactions and maintained organized customer records. Addressed and resolved client inquiries and complaints promptly.
Secretary
Abraham Ekpo Consult
Jan 2021 - Dec 2021 (11 months)
Managed calendars, set reminders, and coordinated meetings. Maintained accurate and up-to-date records, files, and organized data, spreadsheets, and databases. Handled phone calls, emails, and correspondence, and created, edited, and formatted documents, reports, and presentations.
Office Assistant
D-Upstream Management Nig. Ltd
Jan 2020 - Dec 2020 (11 months)
Supported daily office operations including filing, scheduling, and data entry. Provided general administrative support to ensure efficiency.
Laboratory Assistant Intern
Asi-Ukpo Hospitals
Jun 2018 - Dec 2018 (6 months)
Assisted in routine lab tests and maintained laboratory records. Ensured compliance with safety and hygiene standards.
Education
Degrees, certifications, and relevant coursework
University of Calabar
B.Sc. Microbiology, Microbiology
Graduated with a Bachelor of Science in Microbiology, specializing in Clinical & Industrial Microbiology. The curriculum provided a strong foundation in microbial sciences and their applications.
Lutheran Senior Science Secondary School
Secondary School Certificate, Science
Completed secondary education, earning the Secondary School Certificate. Focused on science subjects, preparing for higher education in scientific fields.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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