At Tek Experts, I supported Microsoft 365 corporate customers by phone, chat, and email, resolving billing and service issues and investigating escalated cases. I was selected to support the company’s expansion into Rwanda, helping the new team reach operational performance within six months.
At Automattic, I supported WordPress.com users and their customers, managing and documenting tickets in Zendesk on a distributed remote team. I also designed WordPress websites for Choisir Marketing and built and maintained websites at Learning Impact Technology Enterprise.
Since December 2024, I’ve supported freelance clients while building and maintaining WordPress websites, delivering custom improvements with HTML and CSS, and creating digital solutions with no-code, low-code, and AI automation tools.
