At Guaranty Trust Holding Company (GTCO), I process customer transactions and resolve account issues and service complaints in line with banking procedures. I also help customers understand digital banking products and services.
At Cashigo International Limited, I assisted customers with account access, fraud-related concerns, and identity verification. I supported retention and sales initiatives through customer communications by phone, WhatsApp, and email.
At Kaftan TV, I diagnosed and resolved hardware, software, and network issues for end users. I also maintained computer systems and provided helpdesk support and user training.
