Ibeloye Erasmus

I am an experienced dispatch team lead and customer support specialist with a background in logistics coordination, billing, and client-facing problem solving. I prioritize efficiency, compliance, and clear communication to ensure timely deliveries and high customer satisfaction.

At Freiwavelogistic I supervised dispatchers, managed freight schedules and routes, resolved logistical issues, and maintained regulatory and company policy compliance. I also handled invoicing, accounts receivable follow-up, and prepared financial and operational reports to inform decision-making.

In customer support roles at Binance and Ryanair I processed large volumes of customer data accurately, facilitated communication between clients and technical teams, and resolved inquiries and booking issues under pressure. These roles strengthened my problem-solving skills and attention to detail.

I bring a blend of operational leadership and hands-on customer care, with a medical education background that reinforces my discipline and attention to process. I seek to contribute to teams that value reliability, clear processes, and continuous improvement.