ian alexander

Handled an average of 60 clients daily, achieving an estimated close rate of 80% in chat-based sales. Managed up to 5 simultaneous active chats while maintaining rapid response times and a professional demeanor.

Conducted approximately 50 calls daily to schedule an average of 5 qualified weekly appointments in a competitive market. Qualified leads based on specific interest and profiles, prioritizing high-conversion prospects for the sales team.

Engaged with customers and drove loyalty by increasing average sales through customized bundle designs. Provided comprehensive support and marketing advisory for assigned accounts.

Successfully closed chat sales with an effectiveness rate of approximately 60%. Managed key accounts, ensured customer retention, and executed mass messaging strategies.

Performed continuous prospect follow-ups and applied retention strategies using targeted discounts to secure academic enrollments.

Exercised active listening and inbound call filtering to efficiently channel users according to their specific needs.

Completed high school diploma in July 2023.