Farook Hadid

I've coordinated Sales, Customer Support, and Management workflows at Rahal Group for Forex Brokerage in Istanbul, maintaining CRM records for key clients, preparing KPI reports, and creating CRM automation that reduced repetitive outbound messaging steps.

Across Medical Park, Nusr-Et, and Fatta Restaurant, I've handled time-sensitive client service, led frontline teams, and managed day-to-day operations in high-volume environments. I was promoted from Waiter to Captain and Head Captain at Nusr-Et, where I supervised scheduling, training, guest communication, and peak-period floor operations.

Now, through independent consultancy in Iraq and Turkiye, I help small businesses strengthen customer-service standards, follow-up routines, communication, and practical operating workflows. I bring multilingual Arabic-English communication, CRM and reporting experience, and an Information Technology background.