At Cloudmind Consultancy, I managed Salesforce Sales Cloud configuration for lead and opportunity management, including lead assignment, qualification, and conversion processes. I customized page layouts, fields, and record types to support business requirements.
I also configured Flow automation for task creation and follow-up reminders, and created custom objects and reports for customer feedback tracking and satisfaction analysis. I managed user access and security, maintained data with Data Import Wizard, and assisted sales users with troubleshooting and configuration updates.
