Hossam Hany

• Leading the development and enhancement of Sales and Operations functions across retail stores.
• Acting as a bridge between sales teams and operations to simplify workflows and improve coordination.
• Analyzing sales, margin, and operational data to identify gaps, bottlenecks, and growth opportunities.
• Designing and implementing process improvements that reduce complexity, increase efficiency

• Acted as second-in-command for Operations, deputizing for the Operations Manager across daily oversight, escalations, and cross-branch coordination.
• Drove execution consistency across branches by monitoring operational KPIs, identifying bottlenecks, and implementing corrective frameworks.
• Leveraged Odoo ERP to audit inventory flows, supply chain touchpoints, and stock compliance across locat

• Accountable for daily store operations including opening/closing, cash handling, staff supervision, and compliance with company procedures.
• Monitored store KPIs such as daily sales, average basket, conversion, and shrink to spot issues early and take corrective action.
• Managed inventory accuracy through cycle counts, stock receiving, and reduction of stockouts and overstock situations.
• Use

- Oversaw operations for 5 branches with a total staff managed: 20–25
- Led branch managers, coordinated cross-branch activities, and drove target achievement
- Implemented centralized inventory management and workflow optimization using Odoo ERP
- Served as operational point of contact for all marketing initiatives, campaigns, and events—organizing both in-store and offsite brand activations
- Pl

- Managed a branch with a team of 4 to 5 staff members
- Responsible for sales, team supervision, shift organization, and inventory control
- Operated the branch using Odoo ERP

• Managed 4 branches, supervising a team of 5 employees in both popular and mid-level neighborhoods
• Full responsibility for store operations, monthly sales objectives, shift planning, inventory management, and customer issue resolution
• Utilized SAP system for sales and inventory
• Trusted by management for rapid role progression and branch assignments based on performance

• Assigned to 2 branches and supported day-to-day operations
• Led a team of 5 employees, excelling in both inventory control and sales balance
• Responsible for delegating tasks, training new staff, and assisting with inventory audits
• Known for strong performance in stocktaking and meeting sales targets

• Worked across 4 branches in popular and mid-range areas
• Provided customer service and handled shelf arrangement, cashier, and stock activities
• Demonstrated adaptability and efficiency, leading to a rapid advancement

Worked as Team Supervisor at Pizza Queen.

Oct 2021

Aug 2025

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