Looking for a job

Hope M Mofokeng

@hopemmofokeng

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I support smooth operations through organized administration and customer service.

South Africa

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What I'm looking for

I'm seeking a long-term administrative, reception, customer support, or data entry role where I can provide organized, professional support, continue developing my digital skills, and contribute meaningfully to a team's success.

I've supported front desk operations at Melted Butter Lodge, welcoming guests, managing bookings, handling telephone and email enquiries, and maintaining digital and physical filing systems.

I also assisted with private and corporate events at Melted Butter Lodge, liaising with clients, coordinating setup and breakdown, and helping deliver successful events with the team.

Across Elm Restaurant, Boho Bistro, and Moocca Gelato, I've delivered customer service in fast-paced settings, processed payments, resolved enquiries, and maintained welcoming service environments.

I'm building a long-term administration career through continuous learning, including a Digital Literacy Certificate, while strengthening my Microsoft Office, Google Workspace, typing, data entry, email management, and digital organization skills.

Experience

Work history, roles, and key accomplishments

Barista

Moocca Gelato

Mar 2025 - Aug 2025 (5 months)

Prepared specialty hot and cold beverages to company standards. Operated gelato and soft-serve machines, processed transactions, and maintained a clean, safe environment.

Machine Operation Quality Control

Waitress / Bartender Assistant

Elm Restaurant & Boho Bistro

Aug 2024 - Jan 2025 (5 months)

Delivered excellent customer service in a fast-paced environment. Took orders, processed payments using POS systems, assisted with beverage preparation, and resolved enquiries.

Customer Service POS systems Order Taking Payment Processing Problem Solving

Event Management Assistant

Melted Butter Lodge

Jan 2024 - Jun 2024 (5 months)

Assisted in planning and coordinating private and corporate events. Liaised with clients to understand requirements and supported event setup, coordination, and breakdown.

Event Planning Client Liaison Coordination Teamwork Event Breakdown

Receptionist Assistant

Melted Butter Lodge

Jan 2023 - Dec 2023 (11 months)

Managed front desk operations and welcomed guests professionally. Handled telephone and email enquiries, maintained filing systems, and supported daily administrative tasks.

Front Desk Operations Customer Service telephone etiquette Email Management Administrative Support Scheduling