Hope Hernandez
@hopehernandez
Experienced Naturopathic Medical Assistant delivering coordinated patient care and reliable lab support.
United StatesWhat I'm looking for
I’m a Naturopathic Medical Assistant with 10+ years of experience supporting day-to-day patient flow and clinical needs. I focus on daily patient coordination, including room setup/clean up, taking and recording vitals, and performing finger sticks.
I communicate with patients for scheduling, prescription refills, shipping/drop shipping supplements, and triage. I also explain and order specialty labs to help patients understand next steps and stay on track with care.
I manage inventory for the office dispensary—supplements, homeopathy, and tinctures from multiple vendors—while maintaining well-stocked treatment rooms and lab supplies. Earlier in my career, I handled customer account pricing, sales agreements, purchase orders, and account merging during an SAP conversion, and I also supported business development through cold calling and customer outreach.
Experience
Work history, roles, and key accomplishments
Naturopathic Medical Assistant
New England Integrative Medicine
Jan 2014 - Present (12 years 3 months)
Coordinated daily patient flow, including room setup, taking and recording vitals, and performing finger sticks. Managed patient communications for scheduling, prescription refills, supplement shipping, triage, lab ordering, office dispensary inventory, and refilling custom tinctures.
Data Integrity Administrator
Airgas East
Jan 2010 - Jan 2012 (2 years)
Created and maintained customer account pricing, sales agreements, purchase orders, expiration reports, leases, and new accounts. Supported company conversion to SAP by merging accounts and transferring cylinder balances and pricing history while resolving inquiries with store branches and sales reps.
Business Development Associate
AutoFair Hyundai
Jan 2008 - Jan 2010 (2 years)
Performed business development activities including cold calling, advertising, and customer outreach. Delivered customer service across calls, email, and walk-ins, investigated complaints across departments, and helped pre-approve customer credit applications based on company criteria.
Education
Degrees, certifications, and relevant coursework
Seacoast Career School
Medical Assisting
2013 - 2014
Completed a Medical Assisting Program at Seacoast Career School in Manchester, NH from 2013 to 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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