At Viettel AI, I lead delivery of chatbots, callbots and LLM-based virtual assistants that reduce customer support agent workload by up to 70%. These deployments serve approximately 6,000–10,000 customers per day.
I manage concurrent AI automation initiatives from opportunity sizing and business case through implementation, adoption and post-launch performance, with delivery budgets of up to $2M. My work has achieved 3–10% cost savings while maintaining project margins above 10%.
My projects include banking customer service solutions for VPBank and MB Bank, public-sector virtual assistants, and the Mytel Prestige social listening platform in Myanmar. Before moving into AI delivery, I worked in presales consulting and RF network optimization, drawing on that engineering background to address integration and infrastructure blockers.
