Honey Gulwani
@honeygulwani
I resolve iGaming customer issues across live chat, email, payments, KYC, and VIP support.
IndiaWhat I'm looking for
I'm currently supporting international customers at RedCore iGaming through live chat and email, resolving payment, withdrawal, KYC, bonus, and wagering queries.
I work closely with Finance, Risk, and Technical teams to resolve issues promptly while maintaining SLA and quality standards.
Previously, I progressed from Process Associate to Supervisor at I Globe Solution, where I coached teams, managed daily operations, and drove service quality and productivity targets. I've also supported customers through voice and chat processes at Teleperformance.
Across BPO, education, and iGaming, I bring over five years of customer support experience, including VIP handling, customer relationship management, admissions support, and operational coordination.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
RedCore iGaming
Handled international customers via live chat and email support, resolving payment issues, withdrawal queries, KYC verification, bonuses, and wagering concerns. Coordinated with Finance, Risk, and Technical teams to ensure timely resolution and maintained SLA and quality standards.
Student Counsellor
Raj India Education
Managed student counselling, admissions support, and operational coordination. Assisted in customer relationship management and administrative activities.
Supervisor
I Globe Solution
Managed team performance, coaching, training, and daily operations. Ensured service quality and productivity targets were achieved.
Process Associate
I Globe Solution
Worked as a Process Associate and was promoted to Supervisor based on performance and leadership abilities.
Customer Support Executive
Teleperformance
Provided customer support through voice and chat processes. Achieved quality and productivity KPIs consistently.
Education
Degrees, certifications, and relevant coursework
University of Rajasthan
Bachelor of Computer Applications, Computer Applications
Grade: 72.20%
Pursued a Bachelor of Computer Applications (BCA) degree, achieving 72.20%.
Rajasthan Board of Secondary Education
Senior Secondary, General
Grade: 72.20%
Completed Senior Secondary education with 72.20%.
Rajasthan Board of Secondary Education
Secondary, General
Grade: 75.17%
Completed Secondary education with 75.17%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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