Holly Hill
@hollyhill
Client Service Rep at INTERNWORK ENGINEERING (A PRESIDIO CO), supporting account managers and clients with quotes, orders, and shipment coordination.
United StatesWhat I'm looking for
At INTERNWORK ENGINEERING (A PRESIDIO CO), I support Account Managers and clients by processing quotes and purchase orders, managing order placement, and coordinating shipments and RMAs. I also help customers with product availability, order status, and invoicing inquiries.
As a Service Coordinator at ATLANTIC FORKLIFT SERVICES and RADCO ROOFING, I managed service orders, coordinated customer scheduling and technician information, and processed invoices and customer documentation.
At CAROLINA CAT, I served as a liaison between the Service Department, customers, and other departments, scheduling mechanic assignments and providing job status updates. I’m seeking a strategic position where I can use my strengths, skills, and experience to help make the company successful.
Experience
Work history, roles, and key accomplishments
Client Service Rep
Internetwork Engineering (A Presidio Co)
Jan 2022 - Present (4 years 9 months)
Support assigned Account Managers and clients by processing and validating quotes and purchase orders, managing order placement, expediting shipments, and coordinating RMAs. Serve as primary customer contact for product availability, order status, and invoicing inquiries.
Service Coordinator
Atlantic Forklift Services
Jan 2022 - Dec 2022 (11 months)
Managed service order entry, including repair details, scope of work, work orders, and technician production data. Coordinated customer ETAs and ensured accurate job information in Fieldservo through supervisor communication.
Service Coordinator
Radco Roofing
Jan 2020 - Dec 2022 (2 years 11 months)
Enter and manage service orders in Service Manager, including repair details, scope of work, work orders, and technician production data in CRM. Coordinate customer scheduling and ETAs, communicate scope changes, and ensure accurate job details in SSO with foremen.
Service Coordinator
Carolina Cat
Jan 2017 - Dec 2020 (3 years 11 months)
Prime liaison between the Service Department, the customer, and other departments on matters pertaining to Service Operations. Established job priorities and scheduled daily job assignments for each mechanic.
Operations Director
The Learning Center
Jan 2012 - Dec 2017 (5 years 11 months)
Directed operations at The Learning Center, overseeing daily activities and ensuring efficient service delivery.
Education
Degrees, certifications, and relevant coursework
Gateway College
Attended Gateway College in St. Louis, MO.
Liberty University
Attended Liberty University in Lynchburg, VA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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