Open to opportunities

Holly Fjeldstad

@hollyfjeldstad

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Healthcare office administrator who streamlines workflows and delivers accurate, patient-focused support.

United States

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What I'm looking for

I’m looking for a healthcare role where I can lead office operations, ensure healthcare compliance, and use data accuracy to improve workflow. I want a collaborative team that values clear communication and process improvement.

I’m a Lead Office Administrator with a track record of managing high-volume workflows while protecting accuracy, confidentiality, and patient experience. At Elm Chiropractic, I served as a primary point of contact for complex issues like billing discrepancies and escalations.

I also help teams adapt smoothly—leading a software systems transition and training staff on new processes. I communicate clearly with patients, providers, and insurance companies to keep resolutions timely and reliable.

Before that, I built a strong healthcare data foundation as a Nutrition Service Associate at M Health Fairview. I coordinated nutrition-related communication across care teams, tracked nutrition metrics for reporting and compliance, and used Epic EHR to process and validate patient dietary and therapeutic nutrition orders.

Through my nutrition education and teaching experience, I’m comfortable translating complex concepts into practical guidance. As a Teaching Assistant, I supported students with accurate academic data and helped design and launch FSCN 1013.

Experience

Work history, roles, and key accomplishments

House Manager and Au Pair

Private Residence

Nov 2023 - Nov 2024 (1 year)

Independently managed schedules, staff coordination, and household operations while maintaining organization and consistent, high-quality support. Built cross-cultural relationships through clear communication and handled high-pressure situations calmly.

Schedule Management Staffing Coordination Cross Cultural Communication Prioritization Relationship Building

Nutrition Service Associate

M Health Fairview

Sep 2021 - May 2023 (1 year 8 months)

Coordinated data and communication between patients, dietitians, nursing staff, and operations teams to support timely care. Tracked nutrition metrics for reporting and compliance, managed enteral nutrition inventory in Excel, and used Epic EHR to process and validate therapeutic nutrition orders.

Epic EHR Enteral Nutrition Inventory Management Microsoft Excel Nutrition Metrics Reporting Data Validation Cross functional Coordination

Teaching Assistant

The University of Minnesota

Sep 2021 - May 2023 (1 year 8 months)

Graded coursework and maintained academic data accuracy while providing clear, supportive guidance to students. Collaborated with faculty to design and launch a new course, FSCN 1013: Dietary Supplements, from concept through implementation.

Grading Student Mentoring Curriculum Design Academic Data Accuracy Collaboration Subject Matter Support (Dietary Supplements)

Lead Office Administrator

Elm Chiropractic

Managed high-volume administrative workflows while maintaining accuracy and attention to detail. Served as a primary point of contact to resolve billing discrepancies and escalations, and led a software systems transition by training staff on new processes.

Staff Training

Education

Degrees, certifications, and relevant coursework

University of Colorado Boulder

Post-Baccalaureate Applied Computer Science, Applied Computer Science

Post-baccalaureate applied computer science continuing education (in progress), with relevant coursework including ticketing and workflow systems.

University of Minnesota

Bachelor of Science, Nutrition

Grade: 3.7/4.00

Bachelor of Science in Nutrition with relevant coursework including Medical Terminology, Healthcare Compliance, Counseling, and Motivational Interviewing.