Open to opportunities

Hodan Hassan

@hodanhassan

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Administrative Professional with 2+ years of experience in administration at York University.

Canada

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What I'm looking for

Seeking a role that utilizes my administrative skills and experience to provide exceptional service to clients and contribute to the success of the organization.

As an administrative professional with over 2 years of experience in administration at York University, I have honed my skills in providing exceptional front-line service to students, fellows, and visitors. My expertise lies in calendar management, providing administrative support to senior staff, and leveraging competencies such as priority setting, problem-solving, and effective communication.

In my previous roles, I have demonstrated my ability to work under pressure in high-volume environments, ensuring operational excellence and providing efficient service to clients. I am proficient in MS Office Suite, managing and updating CMS, email, internet/websites, and student information system applications.

I am a team player with excellent communication skills, and I am committed to providing exceptional service to clients. I am excited to bring my skills and experience to a new role and contribute to the success of the organization.

Experience

Work history, roles, and key accomplishments

Current

Curriculum Translator

Current

Words Alive

Jan 2023 - Jan 2024 (1 year)

Translated literacy resources from English to Somali, contributing to educational initiatives and resource accessibility for Somali-speaking communities.

Translation Communication Skills Cultural Competence Education Remote Collaboration

Department Assistant

York University

Sep 2023 - May 2023 (-1 years 8 months)

Provided front-line service to students and visitors, managed office communications, and supported administrative tasks under the direction of senior staff. Responsibilities included calendar management, troubleshooting customer concerns, and organizing meeting logistics.

MS Office Suite Calendar Management Customer Service Administrative Support Communication Skills Problem Solving Event Coordination Technical Support Office Management

Client Service Representative

York University

Sep 2018 - Jan 2019 (4 months)

Managed office inquiries, scheduled meeting rooms, and provided information to students and faculty. Responsible for maintaining office supplies and ensuring efficient operation of front desk services.

Customer Service Office Management Communication Skills Problem Solving Calendar Management Inventory Management Reception Duties

Registrarial Assistant

York University

Sep 2018 - Oct 2018 (1 month)

Provided information on academic policies and procedures, assisted with line control, and issued forms and campus maps. Ensured students received accurate directional information.

Customer Service Communication Skills Office Management Problem Solving

Administrative Assistant

York University

May 2017 - Jun 2018 (1 year 1 month)

Entered and managed course information, analyzed data in the Curricular Management tool, and assisted with front-desk operations. Ensured accuracy and compliance in academic documentation.

Data Entry Data Management MS Office Suite Communication Skills Problem Solving Administrative Support Documentation

Administrative Assistant

York University

Feb 2016 - Sep 2017 (1 year 7 months)

Verified student information, processed documentation, and maintained confidentiality in handling records. Assisted with various administrative tasks within the Registrar's Office.

Confidentiality Documentation Customer Service MS Office Suite Communication Skills Administration