At City University of New York, I administer Exchange Online, including user accounts, shared mailboxes, retention rules, and permissions. I also configure and support MFA, anti-spam, and anti-malware settings across the Microsoft 365 tenant.
I administer Listserv and Listserv Maestro Server, handling installation, upgrades, and SMTP configuration. I monitor server performance and resolve escalated incidents, working with L-Soft technical support on advanced issues.
Previously, I supported unified communications and desktop services at City University of New York, and provided help desk support at NBTY. My work has included Skype for Business administration, Outlook support, and end-user training.
