Open to opportunities

Hiteshi Dalal

@hiteshidalal

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Experienced marketing and content professional skilled in business development, client relations, and project delivery.

India

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What I'm looking for

I seek roles where I can lead marketing and content initiatives, drive business development, manage client relationships, and grow teams in collaborative, results-driven environments.

I am an experienced marketing and content professional with a Bachelor's in Mass Media (Journalism) and strong communication skills. I combine content development, marketing management, and project management to deliver measurable business results.

I have practical experience across internships and senior roles — from content writing and creative production to leading content syndication and establishing Mango Studios' operations and sales processes. I excel at lead generation, vendor relationship management, and negotiation to drive revenue growth.

My background includes client-facing roles such as Senior Customer Service Executive for an airline client and freelance work in ghostwriting, SEO management, and digital marketing strategy since 2021. I am certified in project management and proficient in presentation and organisation skills.

I bring a collaborative leadership style, a focus on operational excellence, and a track record of building teams, improving sales processes, and delivering projects on time and within budget.

Experience

Work history, roles, and key accomplishments

Current

Freelance Ghostwriter & SEO Specialist

Current

Self Employed

May 2021 - Present (4 years 7 months)

Providing freelance ghostwriting, SEO management, and digital marketing strategy since May 2021, delivering optimized content and growth-focused marketing plans for clients.

ghostwriting SEO Content Strategy Digital Marketing Copywriting Keyword Research Analytics

Content Writer Intern

Nisakii Infrastructure

Contributed to creation of three architecture brochures within two months, producing researched content and supporting design alignment to client briefs.

Content Writing Research Copywriting Proofreading

Creative Supervisor & Executive Producer

Mango Studios

Served as creative supervisor and executive producer, managed studio operations, client interactions, appointments, and ensured client briefs aligned with final deliverables while overseeing billing.

Production Management Client Management Executive Producer Operations Budgeting Team Leadership CRM

Head of Content Syndication

Mango Studios

Led content syndication department, generated leads, coordinated with satellite partners for film leasing/subleasing, oversaw sales contracts, hiring, and sales process development resulting in departmental profitability.

Business Development Lead Generation Sales Management Contract Negotiation Hiring CRM Vendor Relations

Writer & Creative Associate

The Underground Filmmakers

Assisted in scriptwriting, performed quality checks of client briefs against final films, coordinated vendor sourcing for equipment, and managed production receipts and spreadsheets.

Quality Assurance Vendor Management Documentation Communication

Senior Customer Service Executive

Teleperformance India

Managed reservations and escalations for a UK airline (easyJet) during the pandemic, handling ticketing, rescheduling/cancellation outreach, and resolution emails to reduce passenger impact.

Customer Service Ticketing Escalation Management Email Communication

Marketing Intern

Hindustan Unilever

Conducted field visits to 79 restaurants for Knorr brand, assessed market demand for instant curries, and captured initial reactions and order placements to inform GTM decisions.

Field Research Market Analysis Consumer Insights Reporting Stakeholder Engagement Brand Marketing