@hishamuser3
AI operations and customer service specialist across digital business services, including Vinted, with experience validating fraud cases and monitoring suspicious activity.
ArmeniaAt Teleperformance, supporting Vinted, I validated fraud cases, monitored suspicious activity, and handled compensation and refunds. My work also included shipment tracking and KYC file updates.
Across digital business services, hospitality, telecommunications, finance, and automotive, I've worked in customer service, technical support, sales, and accounting. My experience includes AI operations, prompt optimization, trust and safety, and process improvement.
Work history, roles, and key accomplishments
Bank Mis for Money Exchange
Handled money exchange operations and accounting duties in a banking environment.
NAOS
Managed data collection, data entry, reservations, marketing, and advertising for automotive brands under Ezz Elarab Holding Group.
Handled reservations and Hilton Honor loyalty program enrollment for the Hilton-HRCC account.
Misr for Life Insurance
Led a sales team, conducted interviews, trained new hires, built teams, arranged schedules, set sales strategies, and followed up on sales reports.
Handled fraud case validation, suspicious activity monitoring, compensation and refund issuance, shipment tracking, and KYC file updates for the Vinted account.
Innovations Group UAE
Illustrated services, handled sales, escalations, and retention processes for Etisalat.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Business Administration
Graduated in 2012 with a degree in Business Administration from the Faculty of Commerce, English section.
Software and tools used professionally
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