Abolghasem Majidi
@abolghasemmajidi
Customer support and financial operations specialist with dispute resolution expertise.
What I'm looking for
I am an analytical customer support and financial operations specialist with over nine years of experience in dispute resolution, fraud prevention, accounting, and crypto trading. I excel at transaction investigation, SLA-driven ticket handling, and delivering high-quality client service in high-volume environments.
My background includes project financial analysis, accounting, and coordinating cross-functional teams to improve process efficiency and reduce costs—achieving up to 15% cost optimization in recent projects. I am experienced with P2P platforms, blockchain operations, and technical troubleshooting, and I apply data-driven decision-making to operational challenges.
I trade crypto and forex professionally, developing and applying risk-managed strategies across spot, futures, and margin markets while conducting market research and tokenomic analysis to grow long-term portfolios. I am committed to clear documentation, root-cause investigations, and collaborating across teams to resolve escalated disputes and strengthen controls.
Experience
Work history, roles, and key accomplishments
Freelance Crypto Trader
Self Employed
Jan 2021 - Present (4 years 11 months)
Independently traded cryptocurrencies and forex using technical and fundamental analysis, developing strategies across spot, futures, and margin markets while managing risk and portfolio allocation.
Financial Analyst
Arta Group
Nov 2022 - Nov 2025 (3 years)
Evaluated project budgets and financial performance, delivering up to 15% cost optimization through data-driven analysis and preparing reports to support strategic decisions.
Projects Coordinator
Persian Tajhiz Energy
Jan 2020 - Oct 2022 (2 years 9 months)
Coordinated cross-functional teams to ensure timely project delivery, monitored schedules and budgets, and optimized resource allocation to meet company objectives.
Accountant
Rozhin Tak Agroindustry Co.
Nov 2018 - Dec 2019 (1 year 1 month)
Managed daily accounting operations including expense tracking, reconciliation, and payroll processing while preparing financial statements and monitoring operational costs.
Accountant
Sadaf Printing Co.
Apr 2018 - Oct 2018 (6 months)
Handled invoicing, expense tracking, and financial reporting to ensure production cost accuracy and timely insurance documentation.
Financial & Administrative Manager
Faculty of Khabar
Apr 2017 - Mar 2018 (11 months)
Managed financial and administrative operations, implemented process improvements for efficiency and compliance, and led fraud risk analysis and dispute resolution efforts.
Public Relations Manager
Pars Jahd Eng. & Mfg. Co.
Feb 2016 - Mar 2017 (1 year 1 month)
Developed strategic communications to enhance brand visibility, coordinated crisis communications, and aligned messaging with corporate objectives across teams.
Customer Service Representative
Dadeh Kavan Andisheh Bartar
Jun 2015 - Jan 2016 (7 months)
Delivered customer support, resolved complex inquiries and disputes to maintain client relationships, and collaborated on process improvements to reduce complaint recurrence.
Education
Degrees, certifications, and relevant coursework
Islamic Azad University, Arak Branch
Bachelor of Industrial Engineering, Industrial Engineering (Planning & Systems Analysis)
2006 - 2011
Completed a Bachelor of Industrial Engineering with emphasis on planning and systems analysis, focusing on process optimization and data-driven decision-making.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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