Hillol Modak
@hillolmodak
Customer Support Executive at Busibud Solutions Private Ltd, handling multi-client support operations and training new joiners.
IndiaWhat I'm looking for
At Busibud Solutions Private Ltd, I processed customer support tickets for order cancellations, lost shipments, and replacement orders, completing the necessary backend actions for each case.
I managed support operations for multiple client companies, adapting to different workflows and ticket-handling requirements. I also trained new joiners on standard procedures and case resolution.
At Tutorialspoint, I developed and published articles on SEO, medical topics, and education, and collaborated with the education team on 160+ articles.
I also wrote specialized articles drawing on my knowledge of AI, Machine Learning, and Big Data. I’m focused on continuous learning and gaining hands-on experience in the business sector.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Busibud Solutions Private Ltd
Oct 2025 - Sep 2026 (11 months)
Processed customer support tickets involving order cancellations, lost shipments, and replacement orders. Managed support operations for multiple client companies and trained new joiners on standard operating procedures.
Content Writer
Tutorialspoint
Sep 2022 - Aug 2023 (11 months)
Developed and published 30+ high-quality articles monthly on SEO, medical topics, and educational subjects. Collaborated with the education team to create 160+ informative articles and leveraged AI, Machine Learning, and Big Data knowledge for specialized content.
Education
Degrees, certifications, and relevant coursework
Institute of Engineering and Management
Bachelor of Business Administration, Business Administration
2022 - 2025
Grade: 8.15 DGPA
Pursued a Bachelor of Business Administration with a DGPA of 8.15.
Techno India Group Public School, Hooghly
All India Senior School Certificate Examination (AISSCE), General
Grade: 82%
Completed the All India Senior School Certificate Examination (AISSCE) with 82%.
Techno India Group Public School, Hooghly
All India Secondary School Examination (AISSE), General
Grade: 84%
Completed the All India Secondary School Examination (AISSE) with 84%.
Google Project Planning, Project Planning
Completed the Google Project Planning certification.
Microsoft
Preparing Data for Analysis with Microsoft Excel, Data Analysis
Completed the Microsoft Preparing Data for Analysis with Microsoft Excel certification.
Google Project Management, Project Management
Completed the Google Project Management certification.
Google Digital Marketing & E-commerce, Digital Marketing
Completed the Google Digital Marketing & E-commerce certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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