At CareStack, I managed high-priority client escalations and worked with Product, Engineering, and QA to address customer concerns. I also monitored customer health through quality reviews, reporting, and client feedback.
As Functional Lead, I mentored and supported a 25-member support team and coached new hires on product functionality and customer communication. I also owned a portfolio of post-implementation clients, providing functional guidance and managing escalations.
At BYJU’S - Think and Learn Pvt. Ltd, I supported student engagement and retention, handled customer and social media escalations, and used Salesforce CRM. Earlier, I worked as a freelance Content Writer, managing content materials to meet client needs.
