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Hillary KleppelHK
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Hillary Kleppel

@hillarykleppel

Community Manager at Otus building customer programs, including a Certified Educator program with six learning pathways.

United States
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At Otus, I own the community function for a K-12 B2B SaaS platform, building customer programs and experiences that deepen engagement and create peer-to-peer connection. I drive national events from strategy through execution, including regional workshops, administrator roundtables, and Otus’ first national Community Summit.

I built and scaled the Otus Certified Educator program, with six learning pathways and national and district-specific cohorts. I also lead customer advocacy and recognition, including the Otus Excellence Awards, which generate 200+ nominations annually.

As User Community Coordinator at Otus, I coordinated Otus Live weekly virtual programming and customer learning experiences. Earlier, as a Client Experience Partner, I led onboarding, training, and professional development for educators and administrators.

Before moving into B2B SaaS and EdTech, I spent 12 years as an educator. At Council Rock School District, I planned and executed eight annual events with 500+ attendees, and I continue to draw on that experience to facilitate meaningful conversations and create welcoming spaces for people to participate.

Experience

Work history, roles, and key accomplishments

Otus logoOT

User Community Coordinator

Dec 2022 - Feb 2024 (1 year 2 months)

Supported the development of Otus customer community programming, building relationships with educators and creating opportunities for ongoing learning and connection.

• Coordinated Otus Live weekly virtual programming and customer learning experiences.
• Managed the Otus Certified Educator program and supported highly engaged users.
• Built relationships with customers through professional le

Otus logoOT

Client Experience Partner

Oct 2021 - Dec 2022 (1 year 2 months)

Partnered with K-12 districts throughout their onboarding journey, helping educators and administrators confidently adopt Otus and build the platform into their day-to-day work.

• Led customer onboarding, training, and professional development for educators and administrators.
• Managed a portfolio of district relationships, serving as a trusted partner from implementation through ongoing adop

Otus logoOT

Client Partner

Oct 2021 - Oct 2022 (1 year)

Partnered with K-12 districts throughout onboarding, helping educators and administrators confidently adopt Otus and integrate the platform into day-to-day work.

IC Summits Marketing and Advertising (ICSMAX) logoII

Event Producer

Sep 2021 - Oct 2021 (1 month)

IC Summits is a conference company, dedicated to helping creative, thoughtful people share good ideas, network meaningfully and solve problems together.

Supported the planning and execution of professional conferences and networking events, including speaker coordination, attendee experience, and onsite logistics.

Council Rock School District logoCD

Student Advisor

Aug 2011 - Jun 2021 (9 years 10 months)

Led a large-scale student leadership and events program for nearly 10 years, creating experiences that brought together students, staff, families, and the broader school community.

Council Rock School District logoCD

Student Council Advisor

Aug 2010 - Jun 2021 (10 years 10 months)

Led a large-scale student leadership and events program for nearly 10 years, creating experiences that brought together students, staff, families, and the broader school community.

• Planned and executed 8 annual events with 500+ attendees, managing budgets, vendors, promotion, programming, and onsite logistics.
• Led student teams from idea through execution, building leadership skills while c

Council Rock School District logoCD

High School Mathematics Teacher

Apr 2009 - Jun 2021 (12 years 2 months)

Taught high school mathematics for 12 years, developing the communication, facilitation, and relationship-building skills that continue to shape how I build communities and customer experiences today.

Led curriculum development, facilitated learning for diverse audiences, mentored students and colleagues, and served in department leadership roles.

EBE Talent logoET

Representative

Apr 2016 - Sep 2019 (3 years 5 months)

Built relationships with couples planning weddings and social events, learning their personalities, preferences, and vision to help match them with the right band, DJ, or entertainment experience.

Hosted and attended live showcases, socialized with prospective clients, and translated their needs and feedback into recommendations that helped the sales team create highly personalized event experien

Education

Degrees, certifications, and relevant coursework

WP

West Chester University of Pennsylvania

Bachelor of Music, Mathematics

GC

Gratz College

Master of Education, Secondary Education and Teaching

AN

Anthropic

Certificate of Completion: Al Fluency Framework & Foundations

Issued Mar 2026

TR

Traliant

Bystander Intervention for Chicago (1hr) - ML

Issued Sep 2026

LI

LinkedIn

Building Online Communities

Issued Jul 2025

LI

LinkedIn

Social Media Marketing: Managing Online Communities [UPDATE]

Issued Jul 2025

TR

Traliant

Preventing Workplace Harassment - Fundamentals Office (CPE/CLE) (ML)

Issued Nov 2025

LI

LinkedIn

Mastering Common Interview Questions

Issued Aug 2021

GC

Gratz College

Master of Education - MEd, Secondary Education and Teaching

2009 - 2012

WP

West Chester University of Pennsylvania

Bachelor of Education - BEd, Secondary Education and Teaching

2004 - 2008

LI

LinkedIn

Presenting to Senior Executives in the Age of AI

Issued Jul 2025

LI

LinkedIn

Build a Community in Tech: Engage and Network on Social Platforms

Issued Jul 2025

CA

Community-Led Alliance

Community Ambassador

Issued Jan 2025

CA

Community-Led Alliance

Community Led Growth - Core Certified

Issued Feb 2025

CI

Clever Inc.

Clever Academy for App Partners

Issued Feb 2022 · Expired Feb 2024

LI

LinkedIn

Excel Essential Training (Office 365/Microsoft 365)

Issued Aug 2021

Tech stack

Software and tools used professionally

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