Hiba Rawass
@hibarawass
I lead customer support, licensing operations, and digital platform delivery across UAE client services.
United Arab EmiratesWhat I'm looking for
At OnTime Group, I lead customer support and licensing operations for MOHAP services, guiding B2B and B2C clients from document review through application completion. I train branch teams, manage case follow-up, coordinate with government authorities, and maintain service quality and KPI standards.
I’ve also coordinated digital platforms including TutorMatch.me and Heartline, translating client needs into user stories, workflows, testing, and development follow-up. My experience combines client service, compliance, operational improvement, stakeholder coordination, and digital project delivery.
Experience
Work history, roles, and key accomplishments
Customer Support Team Leader & Licensing Specialist
OnTime Group
Jan 2020 - Jan 2026 (6 years)
Led and coached branch staff, managed B2B/B2C client cases, processed government licensing applications through MOHAP and EDE, and coordinated with stakeholders to resolve complex issues.
Education
Degrees, certifications, and relevant coursework
Jinan University
Master of Public Health, Public Health
2019 - 2021
Pursued a Master's degree in Public Health, focusing on public health principles and practices.
Lebanese University
Bachelor of Science, Radiology Sciences
2013 - 2016
Completed a Bachelor's degree in Radiology Sciences, gaining knowledge in medical imaging and patient care.
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Job categories
Skills
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