Herve Lutumba
@hervelutumba
Customer-focused supply specialist with 5+ years improving orders, inventory, and outcomes.
United StatesWhat I'm looking for
I’m an Integrated Supply Specialist with “over 5 years of experience,” including strong customer service and volunteer work. I’m a quick learner who’s open-minded and consistently “goes the extra mile to improve productivity and outcomes,” and I bring fluent French and English communication to every interaction.
In my current role, I work closely with customers to ensure orders are accurate and on time, manage customer orders, and perform inventory management. Previously, as a bilingual Customer Service Representative, I assisted customers via phone, email, and chat; managed warranties; entered customer data into CRM systems; and provided product expertise and technical guidance—while maintaining performance standards through collaboration and attention to detail.
Experience
Work history, roles, and key accomplishments
Integrated Supply Specialist
Steiner Electric Co.
Feb 2024 - Present (2 years 4 months)
Manage customer orders to ensure they are accurate and delivered on time, while handling inventory to support customer operations. Provide ongoing order updates and satisfaction checks via email, phone, and text.
Customer Service Rep (Bilingual)
Otter Products LLC
Jan 2022 - Jan 2024 (2 years)
Assisted customers via phone, email, and chat, providing product expertise and technical guidance. Managed warranties, maintained performance standards, and entered accurate customer data into CRM systems.
Die Cut Helper
Fellowes Inc.
Jan 2017 - Nov 2022 (5 years 10 months)
Set up and operated die-cutting equipment, feeding stock and assisting operators to support production. Inspected materials for spec compliance and maintained a clean, safe work environment.
Provisions Department Worker
Scrubs Incorporated
Jun 2015 - Apr 2016 (10 months)
Supplied materials and ensured aircraft were fully stocked for international flights. Supervised a weekend team of 5, managed and updated inventory records, and trained new staff members.
Community Volunteer Support
LaMane Cachée
Jan 2004 - Jan 2013 (9 years)
Supported rural communities affected by conflict by providing food, clothing, and emotional support. Participated in church services and outreach and assisted with maintenance and operations.
Volunteer Children's Program
Count All with Joy Ministries
Jan 2014 - Present (12 years 5 months)
Supported childcare for ages 5–12 by organizing activities, snacks, and supervision during services. Assisted with a safe, engaging environment for children as part of a volunteer team.
Education
Degrees, certifications, and relevant coursework
Truman College
Associate of Applied Science, Marketing Management
2018 -
Pursuing an AAS in Marketing Management at Truman College since 2018.
Université Protestant au Congo (UPC)
Economics
2011 - 2012
Studied Economics at Université Protestant au Congo from 2011 to 2012.
Université Pédagogique Nationale (UPN)
Certificate in Marketing, Marketing
2012 -
Completed a Certificate in Marketing at Université Pédagogique Nationale in 2012.
Availability
Location
United StatesAuthorized to work in
Job categories
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