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HT@herotuvilla
Dedicated AI Trainer with a passion for continuous learning.
PhilippinesI am an AI Trainer with a strong commitment to enhancing AI model performance through meticulous evaluation and feedback. My experience includes assessing the quality of AI-generated responses across various tasks, such as text summarization and dialogue generation. I take pride in my ability to annotate and label data effectively, contributing to the development of more accurate AI systems.
In addition to my technical skills, I have a background in customer service, where I managed high volumes of customer interactions and resolved issues with a commendable resolution rate. My dedication to providing exceptional service has led to increased customer satisfaction and positive feedback. I am eager to leverage my unique blend of skills in a dynamic and forward-thinking organization.
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Work history, roles, and key accomplishments
Confidential
Jan 2023 - Present (2 years 10 months)
Evaluated the quality and relevance of responses generated by AI models across various tasks, such as text summarization, question answering, and dialogue generation. Annotated and labeled data to train and improve the performance of AI models.
Confidential
Jan 2023 - Jan 2024 (1 year)
Managed a high volume of incoming customer calls and emails, averaging 50 interactions per day. Resolved customer complaints and issues promptly, maintaining a resolution rate of 90%.
Degrees, certifications, and relevant coursework
Bachelor of Secondary Education, English
Focused on developing comprehensive teaching skills and in-depth knowledge of the English language. Prepared for a career in secondary education, emphasizing pedagogical approaches and curriculum development.
Certificate, Computer Programming
Completed a program in Computer Programming, gaining foundational knowledge in programming concepts and application development. Developed skills relevant to software creation and problem-solving.
Software and tools used professionally
PhilippinesYou can contact Hero and 90k+ other talented remote workers on Himalayas.
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