Open to opportunities

Hero Tuvilla

@herotuvilla

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Dedicated AI Trainer with a passion for continuous learning.

Philippines

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What I'm looking for

I am looking for opportunities that allow me to grow my skills while contributing to a collaborative team.

I am an AI Trainer with a strong commitment to enhancing AI model performance through meticulous evaluation and feedback. My experience includes assessing the quality of AI-generated responses across various tasks, such as text summarization and dialogue generation. I take pride in my ability to annotate and label data effectively, contributing to the development of more accurate AI systems.

In addition to my technical skills, I have a background in customer service, where I managed high volumes of customer interactions and resolved issues with a commendable resolution rate. My dedication to providing exceptional service has led to increased customer satisfaction and positive feedback. I am eager to leverage my unique blend of skills in a dynamic and forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

AI Trainer

Current

Confidential

Jan 2023 - Present (2 years 6 months)

Evaluated the quality and relevance of responses generated by AI models across various tasks, such as text summarization, question answering, and dialogue generation. Annotated and labeled data to train and improve the performance of AI models.

Data Annotation Summarization AI Training

Customer Service Representative

Confidential

Jan 2023 - Jan 2024 (1 year)

Managed a high volume of incoming customer calls and emails, averaging 50 interactions per day. Resolved customer complaints and issues promptly, maintaining a resolution rate of 90%.

Customer Service Customer Satisfaction Communication Problem Solving Time Management Public Relations

Education

Degrees, certifications, and relevant coursework

University of the Philippines-Iloilo

Bachelor of Secondary Education, English

Focused on developing comprehensive teaching skills and in-depth knowledge of the English language. Prepared for a career in secondary education, emphasizing pedagogical approaches and curriculum development.

Unknown

Certificate, Computer Programming

Completed a program in Computer Programming, gaining foundational knowledge in programming concepts and application development. Developed skills relevant to software creation and problem-solving.