At Online Helpers, I trained AI models for learning support workflows and trained prompt instructions to improve virtual assistant task performance and content clarity.
I also reviewed AI responses for accuracy and learner engagement. This work built on my experience as a data annotator and AI model trainer.
At Ascendance, I processed insurance claim files, updated customer records, and checked data for completeness and consistency. I also reviewed insurance policies for compliance and corrected encoding errors.
Earlier, I supported customers at CallNovo, TopData Global IT Solutions, Majorel, and Sutherland Global Services. My work included resolving customer inquiries through chat, email, and phone, and reviewing user-generated content for policy compliance.
