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Herbert Lopez

@herbertlopez

Project Manager at Rocky Mountain Outdoor Living coordinating pool, hardscape, and landscape projects from planning through completion.

Guatemala

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At Rocky Mountain Outdoor Living, I manage residential pool, hardscape, landscape, and warranty projects. I coordinate crews, subcontractors, suppliers, and clients, and use Aspire to track progress, milestones, work orders, materials, and budgets.

At HCL Technologies Guatemala, I coordinated and supported global software and service initiatives, including Global Software and Services updates. I managed multiple projects from start to finish, meeting time, scope, and cost targets in over 85% of cases.

Earlier, at 247 inc/ TELUS International Guatemala City, I supervised operations and coordinated operational transitions. I’ve also worked as a freelance Spanish-English medical interpreter and founded Imporauto Guatemala, helping import salvage vehicles for refurbishment.

Experience

Work history, roles, and key accomplishments

Current

Pools & Hardscapes Project Manager

Current

Rocky Mountain Outdoor Living

Jan 2026 - Present (10 months)

Manage daily operations of residential outdoor living projects including pools, hardscapes, landscaping, and warranty work. Coordinate with leaders, crews, subcontractors, suppliers, and clients to ensure projects are delivered safely, on time, within budget, and to quality standards.

Aspire CRM Project Management Scheduling Budget Management Stakeholder Communication Risk Management Reporting

Freelance Medical Interpreter

Konnect CX

Jan 2022 - Jan 2026 (4 years)

Provided medical interpreting services (Spanish-English) as a freelance OVI/OPI interpreter in accordance with HIPAA.

Medical Interpreting Spanish English HIPAA compliance

Project Manager

HCL Technologies

Jan 2015 - Jan 2026 (11 years)

Coordinate and support project activities for global software and service initiatives, including planning, documentation, scheduling, tracking, and stakeholder communication. Successfully managed multiple projects from start to finish, consistently meeting time, scope, and cost targets in over 85% of cases.

Project Management Agile Waterfall ITIL Stakeholder Communication Risk Management Documentation Scheduling

Virtual Assistant

VLatinos

Jan 2022 - Jan 2023 (1 year)

Supported the General Manager at Harmonious Place with managing daily tasks, onboarding new hires, and creating SOPs for residential facilities.

Virtual Assistant Onboarding SOP Development Administrative Support

Founder

Imporauto Guatemala

Jan 2017 - Jan 2021 (4 years)

Founded a company that imported over 200+ salvage vehicles for refurbishment, managing import regulations and coordinating vehicle purchases through Copart Auctions in the US and Canada, as well as imports from Korea via Auto Wini.

Import Export Vehicle Refurbishment Auction Coordination Regulatory Compliance

Call Center Transition Manager and Operations Supervisor

247 inc/TELUS International

Jan 2007 - Jan 2015 (8 years)

Supervised operations, managed KPIs, coordinated client communication, led operational transitions, and trained supervisors and QA teams. Traveled to Houston, Texas for training and certification to transition multiple accounts.

Operations Management KPI Management Client Communication Training Quality Assurance Transition Management