Henrietta Lemeh

I am a dedicated customer support professional with over five years' experience in workflow management, email support, appointment scheduling, and lead generation. I bring a strong background in finance and banking and a results-driven approach to service delivery.

As Customer Support & Workflow Manager at Oremus Estate Services (2018–2023), I managed customer email inquiries, improved internal workflows to increase team efficiency, and scheduled client appointments. I consistently maintained high satisfaction levels and supported lead generation and conversion through organized communication systems.

I am skilled in project management, workflow optimization, and resourceful problem-solving, with a keen attention to detail that helps prevent errors and streamline processes. I hold IT Support and Technical Support Fundamentals certifications (2025), which bolster my technical troubleshooting and support capabilities.

I am passionate about delivering exceptional service and building systems that boost productivity. I seek opportunities to lead process improvements, mentor teams, and help organizations convert leads into lasting clients.