Heni Bhungalia

• Authored design research paper mapping patient-centered design practices within healthcare stakeholder networks.
• Facilitated collaboration between Northeastern University – Boston, Milan – Italy, MGH, and Casper to reimagine the orthopedic patient experience.
• Currently directing website and research project lifecycle, from planning to interactive designs and prototypes.

• Created an intuitive Volunteer Activity Dashboard and Impact Dashboard using Figma, User Testing, FigJam, and Google Analytics, anticipating a 25% increase in volunteer engagement and donations.
• Implemented a robust design system to align the brand and improve UX consistency. Conducted A/B tests with UsabilityHub to refine badge designs based on user feedback.

• Led a team of 30 students in executing UX research and mobile design projects, ensuring a cohesive approach and promoting collaboration.
• Spearheaded end-to-end design process from research to prototypes as a Research Assistant, directly impacting the future of travel.

• Directed user research, user flows, prototypes, and visual website design, improved brand visibility and customer attraction by 15% in 2 months.
• Facilitated collaboration across stakeholders, engineers, and development teams to deliver user-centric product experiences.
• Helped remote team conduct guerrilla usability testing to quickly iterate on concepts and refine UX pain points.

• Partnered with UX designers to optimize web UI, improving order interaction rates by 30% through redesigning the landing page and search bar component.
• Implemented responsive Vue.js components for consistent UX across desktop and mobile, boosting conversion.
• Ensured WCAG 2.1 AA compliance through collaboration with the UX team and accessibility testing.

• Restructured the Information Architecture of AI Skunkworks and redesigned the website using Figma and HTML/CSS, driving a 40% increase in student engagement.
• Developed design changes with new IA through collaboration with engineering teams and user surveys.
• Continuously improved UX post-launch through analytics review, surveys, and A/B testing.

• Designed intuitive mobile app UI/UX as the sole designer, contributing to 100K+ downloads.
• Created user flows, mock-ups, and high-fidelity UI designs for the app, leveraged Photoshop and Illustrator to design Play Store graphics, icons, and illustrations for branding and marketing.