At Lighthouse Consulting, I led requirements workshops across 8 HR SaaS modules, translating user needs into product requirements for APAC/ANZ markets. I also led post-go-live support, resolving 1,000+ user queries and issues within agreed SLA timeframes.
At Fresenius Kabi, I built 9 Power BI dashboards and reports with automated data flows for EU Taxonomy alignment responses, and designed Excel templates that reduced analysis time to about 30 minutes. My experience also includes workforce research at KPMG and Level-2 technical support for Singapore GovTech websites at Xtremax.

