At Sprinklr, I’m the first point of contact for PreVeil customers, managing support tickets and helping users resolve common technical issues.
I guide new customers through installing and configuring PreVeil’s encrypted email and file-sharing platform in Zoom onboarding sessions. I also facilitate follow-up training tailored to users’ technical backgrounds.
Working with Customer Success and Engineering, I document and escalate complex issues to Tier 2 support. This collaboration improved resolution times by 20%.
I’ve also developed and updated internal knowledge base articles to address recurring questions and reduce ticket resolution time by 15%. My experience includes support roles at Deifi Infotech System, where I worked with customers on PreVeil onboarding, troubleshooting, and technical issue documentation.
